SHIPPING & RETURNS

Standard delivery (The Netherlands)
All orders in the Netherlands above € 100 are delivered free of charge via Post NL, for orders below € 100 the shipping costs € 5.95. Orders are shipped in the Netherlands within 1-3 business days *. When your order has been sent, you will receive an automatic email message with the Track & Trace code.
* During the sale period or launch of new collections, your order may not be shipped within 3 business days. If you have not received the order after a working week, you can contact our customer service.
 

Delivery Europe
All orders placed outside of the Netherlands above € 150 are delivered free of charge via Post NL, for orders below € 150 the shipping costs € 9.95. Orders are shipped outside the Netherlands within 2-5 business days *. When your order has been sent, you will receive an automatic email message with the Track & Trace code.
* During the sale period or launch of new collections, your order may not be shipped within 5 business days. If you have not received the order after a working week, you can contact our customer service.


Return
All items purchased via www.lottathelabel.com can be returned within 14 days of receipt. All items must be returned unworn, undamaged, without stains and in original packaging with attached labels, the costs for returning are for the customer's account. See below how you can return articles.

1. After receipt you have 14 days to return the items, items must be returned undamaged, undamaged, without stains and in original packaging.  

2. Fill in the enclosed return form correctly to prevent a mistake being made. If you have lost the form, you can send an email to info@lottathelabel.com and we will send you a new form by mail. 

3. Stick the return address on the package clearly visible at the bottom of the return form. We advise you to send it with Track & Trace, we also recommend that you keep this good until the return is received by us. 

4. We process all returns within 14 working days, within this period you will also receive the costs of the returned items in the way that was paid. If a product is damaged, used or contains stains, we may charge costs for the depreciation.

5. Our return address is:  LOTTA PO Box 273 3760 AG Soest The Netherlands 

6. Have you received a damaged or stained article? Then we advise you to report this as soon as possible via info@lottathelabel.com. Pay attention! You are responsible for the return of your package at all times. If you do not trust it, send your package extra insured.


Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.


Jewelry
Due to the hygiene policy it is not possible to exchange/return jewelry.


Exchanging

Exchange is unfortunately not possible, the quickest way to exchange an item is to return the wrong item and order the new item through our webshop.
 

Guarantee
The legal warranty applies to all products that you purchase from us. A legal guarantee is that a product must do what you can reasonably expect from it.  In addition, we offer 1 year extra warranty. This warranty does not affect the legal warranty. Our products can be worn for at least one year, the washing instructions are missing and proper care is met. We are not responsible for damage to items caused by negligence or by damage during fitting or return. We also give no guarantee on woven / knitted items that have been 'picked up' by wearing. If your product breaks down within a year, it will be covered by our extra warranty. We first ask for a photo of the product to be able to assess the complaint. If it is a well-founded complaint, we will look for a suitable solution.